Refund policy

1. Customer acknowledges all the purchases are all custom-made. All sales are final. No refunds or exchanges. Any issues (damage, stain, ETC) after final inspection and pick up are customers responsibility.
2. Full Amount required at time of order, or off-the-rack sale.
3. ALL SALES ARE FINAL. No deposit on any item will be refunded or transferred to any other article.
4. Customer is responsible for providing an accurate deadline for product delivery at time of order.
5. Customer is responsible for any cost regarding the alterations.
6. Neither store nor manufacturer is responsible for dye lot variations.
7. When purchasing a floor sample item, it is sold in 'as is' condition. The cost of any fixing and cleaning will be customer's responsibility.
8. Estimated shipping/delivery dates are not guaranteed. Unannounced and unexpected delays are not subject to refund or compensation.
9. Customers will be notified via email of any important order updates, including gown arrival. It is recommended for customer to add "info@poppybridalshop.com" to their email contact list. Store is not responsible for emails landing in "Spam" or "Promotions" folders. 
10. No personal checks are accepted. Credit card, debit card, and cash are accepted for all transactions.